If you happen to do one small thing wrong during that opening phase, you could suffer long-standing damage to the business as well as the owner’s reputation.
Small things can irritate people and make them have negative thoughts about you or your business.
We always had an in house joke with our customers; we’d say to them “if you really like our work, please tell at least TEN other people!” “But if you don’t like something we’ve done PLEASE tell
us first, we want to make sure that you are 100% happy with our product and service”.
And of course, good customers were always rewarded with bonuses the next time they came in, especially when friends came in and said that “so and so told us to come to your studio for a family sitting”…That is good referal business.
Doing business with people is a two-way thing…
denver wedding planners